For more than two months, Uber has been urging riders to stay home, for their safety and the safety of drivers who continue to make essential trips. Now, as cities begin to reopen and people start moving again, Uber is proceeding with caution and safety top of mind. We will all have a role to play to help each other stay healthy when traveling.
Over the last two months, Uber's tech and safety teams have been at work building a new product experience that will help protect everyone, every time they use Uber.
Before a driver or delivery person can go online, they will be asked to confirm, via a new Go Online Checklist, that they've taken certain safety measures and are wearing a mask or face cover. Uber's new technology will verify if the driver is wearing a mask by asking them to take a selfie. After it is verified that the driver is covering their face, Uber will let the rider know via an in-app message.
In the United States, Canada, India and most of Europe and Latin America, drivers who are not wearing a mask or face cover will not be able to go online from Monday, May 18. This policy will be maintained through the end of June, and then reassessed based on local public health needs. Before every trip, riders must confirm that they've taken precautions like wearing a face cover and washing or sanitizing their hands. They must also agree to sit in the back seat and open windows for ventilation.
If a driver shows up without a mask on, the rider can cancel the trip without penalty, too, and report the issue via the app.
Source and top image: Uber